Privacy Policy for Goodzy

Last Updated: March 15, 2026

Introduction

Welcome to Goodzy ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Goodzy app, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

1. Information We Collect

1.1 Personal Information

We collect the following types of personal information:

Account Information

• Phone Number: Used for authentication and account verification via OTP (One-Time Password)
• Name: To identify you and personalize your experience
• Email Address: For account recovery and communication (optional)
• Profile Photo: If you choose to add one (optional)

Delivery Information

• Delivery Addresses: Street addresses, apartment numbers, and location details for order delivery
• Saved Locations: Home, work, and other frequently used delivery addresses
• Location Data: Real-time location information when you use the app to provide accurate delivery services and show nearby restaurants

Payment Information

• Payment Method Details: Credit/debit card information, digital wallet information
• Billing Address: Associated with your payment method
• Transaction History: Records of your orders and payments

Order Information

• Order History: Details of restaurants, items ordered, quantities, and preferences
• Dietary Preferences: Any special instructions or dietary requirements
• Ratings and Reviews: Feedback you provide about restaurants, food items, and delivery experience

1.2 Automatically Collected Information

Device Information

• Device type, model, and operating system
• Unique device identifiers (UDID, IMEI, or similar)
• Mobile network information
• IP address
• App version and settings

Usage Data

• Pages or screens visited within the app
• Time and date of visits
• Time spent on pages
• Search queries
• Interaction with restaurants and menu items
• App crashes and performance data

Location Data

• Precise geolocation when you permit location services
• Approximate location derived from IP address
• Location history for delivery tracking

1.3 Information from Third Parties

• Restaurant Partners: Menu information, availability, pricing
• Payment Processors: Transaction verification and payment status
• Delivery Partners: Real-time delivery status and location
• Social Media: If you choose to connect your social media accounts (optional)

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

• Process and fulfill your food orders
• Coordinate delivery to your specified location
• Communicate order status updates
• Track delivery in real-time
• Handle order modifications or cancellations

2.2 Account Management

• Create and manage your user account
• Authenticate your identity via OTP
• Enable you to save preferences and payment methods
• Manage your saved addresses and favorite restaurants

2.3 Personalization

• Recommend restaurants based on your location and preferences
• Suggest menu items based on your order history
• Display relevant search results
• Show personalized offers and promotions

2.4 Customer Support

• Respond to your inquiries and support requests
• Resolve disputes and troubleshoot problems
• Investigate and address complaints
• Improve our customer service quality

2.5 Communication

• Send order confirmations and status updates
• Deliver push notifications for order tracking
• Share promotional offers, discounts, and coupons
• Provide important service announcements
• Send newsletters (with your consent)

2.6 Payment Processing

• Process payments for orders
• Verify payment methods
• Prevent fraudulent transactions
• Issue refunds when applicable

2.7 Analytics and Improvement

• Analyze app usage patterns and trends
• Monitor app performance and fix technical issues
• Conduct research and development
• Improve our Service features and user experience
• Test new features and functionality

2.8 Legal and Security

• Comply with legal obligations and regulations
• Enforce our Terms of Service
• Protect against fraud, abuse, and unauthorized activity
• Safeguard the rights and safety of users and partners
• Respond to legal requests and prevent harm

3. How We Share Your Information

We do not sell your personal information. We share your information only in the following circumstances:

3.1 Restaurant Partners

We share relevant order details with restaurants to prepare and fulfill your orders:

• Order items and quantities
• Special instructions and dietary preferences
• Delivery or pickup time
• Your first name for order identification

3.2 Delivery Partners

When applicable, we share information necessary for delivery:

• Delivery address and location
• Contact phone number
• Order details for verification
• Real-time delivery tracking

3.3 Payment Service Providers

We share payment information with secure payment processors to complete transactions:

• Payment method details (processed through encrypted channels)
• Transaction amounts
• Billing information

3.4 Service Providers and Vendors

We engage third-party companies to perform services on our behalf:

• Cloud hosting and storage providers
• Analytics and performance monitoring services
• Customer support and communication platforms
• Marketing and advertising services
• Push notification services (Firebase Cloud Messaging)

3.5 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government or regulatory requests
• Protection of our rights, property, or safety
• Investigation of fraud or security issues
• Enforcement of our Terms of Service

3.6 Business Transfers

If Goodzy is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

3.7 With Your Consent

We may share information with other third parties when you give us explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

4.1 Security Measures

• Encryption: All data transmission uses SSL/TLS encryption
• Secure Storage: Sensitive data is encrypted at rest
• Authentication: OTP-based secure login system
• Access Controls: Restricted access to personal information
• Regular Security Audits: Periodic assessment of security practices
• Secure Payment Processing: PCI-DSS compliant payment handling

4.2 Account Security

• Use strong, unique passwords
• Do not share your account credentials
• Log out of shared devices
• Enable app-level security features if available
• Report suspicious activity immediately

4.3 Limitations

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Account Information: Retained while your account is active and for a reasonable period afterward
• Order History: Retained for 7 years for legal and accounting purposes
• Transaction Records: Retained for 7 years as required by law
• Usage Data: Typically retained for 2 years for analytics purposes
• Support Communications: Retained for 3 years

You may request deletion of your account and associated data at any time, subject to legal retention requirements.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

6.1 Access and Portability

• Request a copy of your personal information
• Receive your data in a structured, machine-readable format
• Transfer your data to another service provider

6.2 Correction and Update

• Update or correct inaccurate personal information
• Complete incomplete information
• Modify your profile details through the app settings

6.3 Deletion

• Request deletion of your personal information
• Delete your account and associated data
• Right to be forgotten (subject to legal retention requirements)

6.4 Restriction and Objection

• Restrict processing of your personal information
• Object to processing based on legitimate interests
• Opt-out of marketing communications

6.5 Withdrawal of Consent

• Withdraw consent for optional data processing
• Disable location services
• Opt-out of push notifications

6.6 Exercising Your Rights

To exercise any of these rights, please contact us at:

• Email: [email protected]
• In-App: Settings > Privacy > Data Rights
• Phone: [Contact Phone Number]

We will respond to your request within 30 days.

7. Location Information

7.1 How We Use Location Data

• Show nearby restaurants and available cuisines
• Calculate accurate delivery times and fees
• Enable real-time order tracking
• Improve delivery routing
• Provide location-based offers

7.2 Location Permission

You can control location access through your device settings:

• iOS: Settings > Goodzy > Location
• Android: Settings > Apps > Goodzy > Permissions > Location

You can choose:

• Always Allow: For optimal service and real-time tracking
• While Using the App: For basic functionality
• Never: Limited functionality (manual address entry required)

8. Push Notifications

We use Firebase Cloud Messaging to send push notifications for:

• Order confirmations and status updates
• Delivery tracking and arrival notifications
• Promotional offers and discounts
• Account security alerts

8.1 Managing Notifications

You can control notifications through:

• App Settings: Settings > Notifications
• Device Settings:
  • iOS: Settings > Notifications > Goodzy
  • Android: Settings > Apps > Goodzy > Notifications

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

9.1 Types of Tracking

• Session Cookies: Maintain your login session
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Understand app usage and performance
• Advertising Cookies: Deliver relevant advertisements

9.2 Third-Party Analytics

We use third-party analytics services to understand app usage:

• Firebase Analytics
• Performance monitoring tools

These services may collect device information and usage patterns.

10. Children's Privacy

Goodzy is not intended for children under 13 years of age (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal information, please contact us immediately, and we will delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11.1 Transfer Mechanisms

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by regulatory authorities
• Your explicit consent when required

12. Third-Party Links

The Goodzy app may contain links to third-party websites, services, or restaurants. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy in the app
• Sending an in-app notification
• Sending an email notification (if we have your email)
• Displaying a prominent notice

The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

14. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

14.1 Right to Know

• Categories of personal information collected
• Sources of personal information
• Business purposes for collection
• Categories of third parties with whom we share information

14.2 Right to Delete

Request deletion of personal information we have collected

14.3 Right to Opt-Out

Opt-out of the sale of personal information (Note: We do not sell personal information)

14.4 Non-Discrimination

We will not discriminate against you for exercising your CCPA rights

To exercise these rights, contact us at [email protected] or call our toll-free number at [Phone Number].

15. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

15.1 Legal Basis for Processing

We process your personal data based on:

• Contract Performance: To fulfill orders and provide services
• Legitimate Interests: To improve our services and prevent fraud
• Legal Obligations: To comply with laws and regulations
• Consent: For marketing communications and optional features

15.2 Data Protection Officer

For privacy inquiries, contact our Data Protection Officer:

• Email: [email protected]

15.3 Supervisory Authority

You have the right to lodge a complaint with your local data protection authority.

16. Data Breach Notification

In the event of a data breach that affects your personal information, we will:

• Notify affected users within 72 hours of discovery
• Provide details about the breach and affected data
• Explain steps we are taking to address the breach
• Offer guidance on protecting your information
• Report to relevant authorities as required by law

17. Automated Decision Making

We may use automated decision-making and profiling for:

• Personalized restaurant recommendations
• Fraud detection and prevention
• Dynamic pricing and offers

You have the right to:

• Request human intervention
• Express your point of view
• Contest automated decisions

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Goodzy Customer Privacy

• Email: [email protected]

We aim to respond to all inquiries within 30 days.

19. Your Consent

By using the Goodzy app, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree, please discontinue use of the Service immediately.

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Thank you for trusting Goodzy with your information. We are committed to protecting your privacy and providing you with a safe, secure, and enjoyable experience.